Shipping policy

Thanks for shopping with Mellow Monsters! Here's everything you need to know about how we get your order from our monster den to your doorstep.

Where We Ship

We currently ship to all 50 U.S. states, including P.O. boxes and APO/FPO military addresses. At this time, we do not ship internationally — but stay tuned, our monsters are always plotting new adventures.

Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). Occasionally, an item may be temporarily out of stock or awaiting a restock shipment, which can extend fulfillment time. If your order is affected, we'll keep you updated.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and the size of your order.

Delivery times vary depending on your location, the shipping method selected, and product availability. Your tracking link will give you the most accurate, up-to-date delivery estimate once your order ships. Please note that delivery may take longer during high-volume periods like holidays or due to carrier delays.

Free Shipping

We love treating our customers! Keep an eye out for free shipping offers — any current promotions will be displayed on our site and applied automatically at checkout when your order qualifies.

Order Tracking

Once your order ships, a tracking number will be emailed to you. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

Lost, Delayed, or Damaged Packages

If your package is delayed beyond the estimated delivery window, please check your tracking link first — carriers occasionally experience delays. If your tracking hasn't updated in 7 or more days, or your package arrives damaged, contact us at support@mellowmonsters.shop and we'll make it right.

If your tracking shows your package was delivered but you can't find it, please check with neighbors and household members, and allow 48 hours — packages are sometimes marked delivered a bit early. Still missing? Reach out and we'll help.

Incorrect Addresses

Please double-check your shipping address at checkout! We're not able to reroute packages once they've shipped. If an order is returned to us due to an incorrect address, we'll contact you to arrange reshipment (additional shipping fees may apply).

Questions?

We're happy to help! Contact us at support@mellowmonsters.shop and our team will get back to you within 1–2 business days.